DELIVERY AND SHIPPING

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DELIVERY AND SHIPPING

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We are committed to providing convenient and reliable delivery services. This shipping policy applies to orders placed on this website for delivery within the United States.

  1. Delivery Coverage

We currently offer delivery services only within the United States; we do not support addresses outside the U.S. at this time.

  1. Order Processing Time

Once payment is completed and the order is confirmed, it typically takes 1–3 business days for order review, item preparation, packaging, and dispatch.

  1. Delivery Time

After the order is dispatched, the estimated delivery time within the U.S. is 5–9 business days. Under normal circumstances, the total time from order confirmation to delivery is approximately 6–12 business days.

Actual delivery times may vary due to factors such as weather, holidays, delivery location, traffic conditions, and carrier operations.

  1. Delivery Partners

We primarily use logistics partners such as DHL, FedEx, and UPS Priority for U.S. deliveries. The specific carrier will be determined based on the delivery address, package details, and actual shipping arrangements.

  1. Shipment Tracking

Once the order is dispatched, we will send tracking information to the email address provided at the time of purchase (if tracking service is available). Customers can use this information to monitor the shipment’s progress.

  1. Delivery Delays

Actual delivery times may be extended due to severe weather, holidays, traffic conditions, carrier operational adjustments, or other factors beyond our reasonable control. If you have not received your order significantly past the estimated delivery time, please contact us, and we will assist in checking the status.

  1. Delivery Address

Customers are responsible for ensuring that the recipient’s name, street address, city, state, and ZIP code are accurate and complete. Customers may be liable for costs associated with delays, returns, or re-delivery caused by incorrect or incomplete delivery information.

  1. Package and Product Issues

If the received package shows signs of significant damage, or if the items are damaged during transit, have quality issues, or do not match the order, please contact us promptly. Please provide your order number and relevant photos so we can verify the issue and offer an appropriate solution.