REFUND POLICY

We want every customer to have a satisfying shopping experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the policy below.

1. Return Period

You may contact us to submit a return request within 30 days of receiving the items. Unless required by applicable law, we may be unable to accept return requests made after this period.

2. Return Conditions

Returned items must be in their original condition—showing no signs of wear, use, washing, or damage—and should ideally retain all original tags, packaging, and accessories.

We may refuse a return or adjust the refund amount based on the circumstances if the item shows obvious signs of use, washing, or damage, or if the item is rendered unsellable due to customer actions.

3. Quality Issues

If the item has quality issues, obvious damage from shipping, or does not match your order, please contact us as soon as possible with your order number and relevant information, such as photos of the item.

Once verified as a quality issue or an error on our part (e.g., wrong item shipped), we will provide a refund, replacement, or other reasonable solution based on the specific situation.

4. Returns for Non-Quality Reasons

Customers may request a return for reasons such as personal preference, incorrect size selection, accidental purchase, or other non-quality issues, provided the return conditions are met.

Return shipping costs for such returns are generally the responsibility of the customer.

5. Return Address

Once your return request is confirmed, please ship the item back according to the instructions we provide:

Return Address:
3028 N WILLIAMS ST, DENVER, CO 80205

Please do not ship the item back before receiving return confirmation, as this may prevent the package from being properly received or processed.

6. Return Shipping Costs

If the return is due to personal reasons—such as a change of mind, incorrect size selection, or other non-quality issues—the customer is responsible for return shipping costs.

If the return is due to quality issues, shipping damage, or an error on our part (e.g., wrong item shipped), we will cover reasonable return shipping costs based on the specific situation.

7. Refund Processing

We will inspect the condition of the item once the returned package arrives. For eligible orders, we typically process refunds to the original payment method within 3–5 business days of receiving and verifying the returned items.

The actual time it takes for the refund to appear in your account may vary depending on the processing speed of your bank, credit card company, or third-party payment provider.

8. Partial Refunds

If returned items show obvious signs of use, stains, damage, missing accessories, or other conditions that affect resale, we may decide whether to offer a partial refund based on the actual condition of the items.

9. Risks During Return Shipping

Customers are responsible for the safety of items during return shipping for returns unrelated to quality issues. We recommend using a traceable shipping method and retaining proof of shipment until the return process is complete.

10. Order Cancellation

If your order has not yet entered the processing or shipping stage, you may contact us to request a cancellation. Once an order has been processed or shipped, direct cancellation may not be possible; in such cases, you may request a return in accordance with this policy.

11. One-Time Purchase

Products on this website are sold via a one-time purchase model and do not involve subscription services. Completing an order will not automatically generate subsequent orders or result in recurring charges.

12. Contact Us

To request a return or refund, please contact us using the details provided on the website and include your order number, the reason for the return, and relevant product information. We will assist you with the return and refund process based on the specifics of your order.